Balenciaga

Returned the shoes using a return labeled at Balenciaga provided it shows that the item was received in their warehouse and it has been 31 days and have yet to receive my refund I have called them every single day asking about my refund. initially they told me that it will take 10 days to process the return and issue the refund it has now been 31 days.

I have been constantly calling them and every time I call talk to different representative they tell me its gonna be 24 to 48 hours.

Yet still no refund. I asked for manager supervisor to call me back in reference to this to date of this review I have not received any phone calls from a manager or supervisor although I was told they would call within 24 to 48 hours Im doing all the calling over and over again and they have yet to issue me a refund.

Not enough space here to say everything that is wrong with Balenciaga, their store employees, their absolutely criminal return policies.

FYI if you call customer service they are lovely but they are not part of corporate and cannot override anything the store does. They cannot help you get a piece of merchandise that you are trying to find any more than the retail employee can.

So, basically, tough luck if you cant find it. Tough luck if the retail employee was supposed to help but did nothing for weeks. Customer service cannot help you even if youve been forced to upgrade your purchase 3 times because the store wont give a refund. Customer service cant help if the employee who supposedly helped you, didnt.

All the way around, if you give the retail store your money, you are screwed if there is any problem.

Heads up- Make sure if you do decide to throw your money into something from them, order online.

If you purchase in store, remember, you are not allowed a refund, ever, no matter what. They stamp sucker on you as soon as you swipe your credit card or hand over your cash. Only online orders are entitled to a refund. Yeah, that makes sense, right?.

Taking this even sickeningly farther, if you do go to the store, wear every expensive designer thing you own and be sure to first, go get your hair and makeup done.

If you dont, and perhaps pop in after the gym, they wont even try to respectfully assist you, nor even properly wrap your purchase.

Never ever again for me.

Stuck with a very expensive bag that I dont want.

A tiny bag with a zipper that does not fail to cut your skin if you stick your hand into the bag, and oh, a strap that falls off because the clip is made like junk.

Im sticking with Gucci, Burberry, Prada and Hermès. SMH

I am not satisfied for your service..we came from another state to travel over to Hawaii. .when we buy something we have to make sure we can exchange the stuff when we get back home...you guy said yes...but when we are home in California we go to the store here and exchange for different color and the staff here said we can't exchange for the same price here.".what is a fake saler"..u guy just wanna sale thing for customer and when it done. U said u can't do it.

Even we go to Europe we buy from different Brand Name there..when we get home we still can exchange for the same price here.

Nothing happen..But your store it the one I can't exchange..it is sound funny to me .

I think this is the first time and last time we bought the stuff from here..Thank you for all of your service